Frequently Asked Questions
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Modify Memberships
How can I cancel my membership? (not apply to 1 month, 3 months, and 6months short-term membership)
If you wish to cancel your membership, you may cancel it by filling the cancellation request form below to the facility within the time and in the manner set out herein. The notice must say that you do not wish to be bound by the contract and must be delivered, mailed or sent before midnight of the third business day after you sign your contract.
Should you cancel membership agreement after three business days for any reason, you will be subject to an early cancellation fee $150 per member before contract expire, no refund for paid in full membership and please check your membership agreement. Please notify us for any cancellation requests no less than thirty (30) days before the billing date of the month you want to cancel. Please include your most recent contact information and we will follow up with you within 1-3 business days after we receive the form.
How do I freeze my membership? (not apply to 1 month, 3 months and 6 months short-term membership)
Our freeze policy allows you to temporarily suspend your membership in accordance with the following terms:
If member is in good standing, member may freeze the membership for up to 3 months for no additional charge (your contract will automatically extended), during which time member is not required to pay the membership fee and will not use or access the facility. The key fob for automatic entry will be deactivated during this time and member agrees to not attempt unauthorized access during any periods in which member’s account is frozen. If member wishes to freeze his/her account for longer than agrees to not attempt unauthorized access during any periods in which member’s account is frozen. If member wishes to freeze his/her account for longer than 3 months, Body Refinery Gym will be allowed to charge a $15 monthly fee.
Please notify us for any freeze requests no less than thirty (30) days before the billing date of the month you want to freeze. Please submit your Freeze Request Form below and we will process your request and get back to you within 1-3 business days after we receive the form.
See you back soon!
How to rent locker?
$10 per month per locker (before tax). Please notify us for any add or remove requests no less than thirty (30) days before the billing date of the month you want to add or remove. Please submit your Locker Request Form below and we will process your request and get back to you within 1-3 business days after we receive the form.
Mobile App
How do I register my BRG mobile app account?
BRG mobile app is free to all current members, both available for iPhone and Android devices. Download your app from Apple Store or Google Play Store.
Open BRG mobile app on your devices, create new account and then follow the steps.
After sign up your BRG membership, you will receive a digital copy of your contract with your barcode.
Any other questions?
If you have any questions, please don’t hesitate to contact us at anytime. Please email your questions to info@bodyrefinerygym.com.
Rewards
What are membership rewards?
With the BRG member rewards program, you earn points each time you check in, join a BRG challenge, reserve a spot in a group class, and more. Then, you can redeem your reward points for swag and rewards – like a free hot yoga session, gift cards to LuLu Lemon, Nike, or Finish Line, and even an Apple watch. Log in to your BRG Perks account to see the points you've earned or check on your mobile BRG app.